Returns & Refunds

Returns for physical products

We offer a 30-day voluntary return period for eligible physical products. To request a return, email janabsolon@gmail.com within 30 days of delivery and include your order number and the reason for your request.

Returned products must be unworn, unused and in their original condition. Please do not send an item back without approval. After approving the request, we will provide the correct return address and instructions.

Unless the product is faulty, damaged, incorrect, or applicable law requires otherwise, the customer is responsible for return shipping costs. Original shipping charges are not refundable unless required by law.

Damaged, defective or incorrect products

Please inspect your order after delivery. Contact us promptly with your order number and clear photographs if a product is damaged, defective or incorrect so that we can arrange an appropriate remedy.

Items that may not be returnable

Gift cards, products made specifically to a customer's personal specifications, and products that cannot be returned for hygiene or safety reasons after opening may be excluded from voluntary returns where permitted by law.

Digital content

Digital downloads cannot normally be returned after delivery has begun where the customer expressly requested immediate delivery and acknowledged the resulting loss of the statutory withdrawal right. This does not limit rights relating to digital content that was not delivered, is defective, or does not match its description.

Statutory consumer rights

Consumers may have mandatory rights under the law that applies to them. For consumers in the European Union, the statutory withdrawal period for most physical goods bought online is generally 14 days from delivery. Nothing on this page limits rights that cannot legally be waived.

Refunds

Once an approved return is received and inspected, we will notify you of the result. Approved refunds are issued to the original payment method without undue delay and within the period required by applicable law. Your bank or payment provider may need additional processing time.

Questions can be sent to janabsolon@gmail.com.